CH 13&14 vocab

tact-the ability to say and do things in a way that will not offend other people.
empathize- ti sing someone elses point of view and to imagine oneself in his or her situation.
etiquette- good manners;the rules of polite behavior in dealing with other people
conflict resolution-a problem-solving strategy for settling disputes.
diversity- variety
sterotype-an oversimplified and distorted belief about a person or group without attention to individual differences
self- dorected- responsible for choosing ones own methods for reaching a goal.
cross- functional team-a group of people from two or more departments or areas of expertise who work together toward a common business goal
functional team-a group of people from one company department or area of expertise who work together toward a common business goal.
team planning-a process that involves setting goals, assigning roles, and communicating regularly.
facilitator-a leader who helps a team work more smoothly by coordinatin its tasks
TQM-a theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement
leadership style-how a person behaver when he or she is in charge of other people
parliamentary procedure-strict rules of order for conducting a meeting